Introduction
We handle the personal information you provide while using the aqo99 platform with the utmost care. This Privacy Policy ("Policy") explains what types of information aqo99 collects, how it is used, and the steps we take to keep your data safe.
This Policy applies to the aqo99 website, mobile app, and all related services. By creating an account or using our services, you are considered to have accepted this Privacy Policy.
Our Core Privacy Principles
Aqo99 manages your data based on six core principles.
Strong Encryption
All data is protected with 256-bit SSL/TLS encryption. Your payment and login details are completely secure.
Not Sold to Third Parties
Your personal data is never sold or shared with marketing companies or any third parties.
Your Control
You can view, correct, or request deletion of your information at any time.
Minimal Collection
We only collect information that is necessary to provide our services — nothing more.
Transparency
We are always transparent about what data is collected and why it is used.
International Standards
Aqo99's Privacy Policy complies with GDPR and international data protection standards.
1. What Information We Collect
When you register and use services on the aqo99 platform, we may collect the following types of information:
A) Identity Information
- Full name, date of birth, and nationality
- National ID or passport number (for KYC verification)
- Email address and mobile number
- Home Address
B) Financial Information
- Payment method details (Mobile Banking, Nagad, last few digits of bank account number)
- Transaction History — Deposits, Withdrawals & Betting Records
C) Technical Information
- IP address and device type
- Browser type and operating system
- Login time and location
- Cookie & Session Information
D) Gaming Behavior Information
- Gaming History & Preferred Games
- Betting patterns and session duration
- Bonus usage records
2. How Your Information Is Used
Aqo99 uses collected data for the following purposes:
| Purpose | Data Type | Legal Basis |
|---|---|---|
| Account Creation & Management | Identity & Contact | Contract Performance |
| Identity Verification (KYC) | Identity & Documents | Legal obligation |
| Payment Processing | Financial information | Contract Performance |
| Fraud Prevention | Technical & Financial | Legitimate Interest |
| Customer Service | Communication & Gaming | Contract Performance |
| Personalized Offers | Gaming Behavior | Consent |
| Responsible Gaming Monitoring | Gaming Patterns | Legitimate Interest |
Your privacy is more than a legal obligation to us — it is a core part of our values. aqo99 uses your information only for necessary purposes, and your consent is obtained before it is used for anything beyond that.
3. Data Sharing Policy
Aqo99 strictly limits data sharing. Limited data may be shared in the following circumstances:
- Payment Processor: Limited financial information is shared with Mobile Banking, Nagad, or banks solely to process transactions. These are independent third parties and are governed by their own privacy policies.
- Regulatory Authority: Information may be disclosed in response to lawful requests from licensing authorities or law enforcement agencies.
- Technology Service Provider: Selected partners for server hosting, cybersecurity, and analytics — all bound by aqo99's strict data protection agreements.
- Anti-Money Laundering (AML): Relevant authorities may be provided with necessary information in compliance with international AML regulations.
4. Cookie Policy
Aqo99 uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Retention Period | Requirements |
|---|---|---|---|
| Essential Cookies | Login Session & Security | Cleared at end of session | |
| Performance Cookies | Page Load Improvement | 30 Days | |
| Functional Cookies | Remembering language and preferences | 1 Year | |
| Analytics Cookies | User Behavior Analysis | 6 Months |
You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.
5. Data Security Measures
Aqo99 uses the highest industry-standard technology to protect your data. Our security infrastructure includes:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit encryption.
- Two-Factor Authentication (2FA): Two-factor authentication can be enabled to add an extra layer of security to your account.
- Firewall & DDoS Protection: Advanced firewall and DDoS protection are in place to defend against server attacks.
- Regular Security Audits: Third-party cybersecurity experts regularly audit the security of our systems.
- Data Backup: Your data is backed up on secure servers to prevent data loss in the event of any issue.
- Restricted Access: Only authorized personnel are permitted to access necessary information.
6. Data Retention Period
Aqo99 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure |
| Financial transaction records | 7 Years (legal obligation) |
| Gaming History | 3 Years |
| Communication & Support Records | 2 Years |
| Cookies and technical logs | 90 Days |
| KYC documents | 5 Years (as required under AML regulations) |
Upon expiry, data is securely deleted or anonymized so that you can no longer be identified.
7. Your Rights
As an aqo99 user, you have the following rights:
To exercise these rights, please contact the aqo99 support team. We generally respond to requests within 30 days.
8. Protection of Minors' Data
Aqo99 strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
Age is verified at registration, and additional documents may be requested in suspicious cases. If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed.
9. Policy Changes
Aqo99 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notice will be sent to your registered email address
- A notification will be displayed upon logging in to the platform
- The "Last Updated" date at the top of the page will be changed
Continued use of aqo99 after any changes takes effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
10. Contact Us
For any questions, requests, or complaints regarding the Privacy Policy, please contact the aqo99 support team:
We typically respond within 24–48 hours. Complex requests may take up to 30 days.